PEAKHOURS
Draft. This document was generated as a starting point and has not been reviewed by a lawyer. Review it (or have qualified counsel review it) before relying on it for a live business handling real customer payments.

Refund Policy

Last updated: June 2026

7-day money-back guarantee. If your audit doesn't give you a clearer next step for your account, email us within 7 days of delivery for a full refund — no questions asked.

1. How to request a refund

Email peakhourscontact@gmail.com from the address you used at checkout, within 7 days of receiving your audit report, and let us know you'd like a refund. We aim to process refunds within 5 business days, back to your original payment method via Stripe.

2. If the order can't be completed

If the TikTok account you submitted doesn't have enough public video history for a meaningful audit, we'll tell you before completing the analysis and refund your payment in full automatically.

3. What isn't covered

This guarantee covers the quality and usefulness of the audit itself. It does not guarantee specific business outcomes (views, bookings, orders, or revenue) from implementing the recommendations — see our Terms of Service for details.

4. Contact

Questions about a refund: peakhourscontact@gmail.com.

← Back to PeakHours